Firstly, I wanted to express my gratitude to each of you for your continued co-operation in helping us to keep you and our staff safe and healthy. We understand how difficult this experience of isolation has been for you and your loved ones and hope our efforts have gone some way to sustain your level of comfort and safety at home.
Thank you to those residents who have taken the time to share kind words of appreciation which mean so much to us all. I’ve included some of the testimonials received here ‘Building Stronger Communities’.
Following Boris Johnson’s address to the nation on 16th of October, the UK is now operating a tiered lock down approach. Areas will be categorised into Tier 1 ‘Medium’, Tier 2 ‘High’, and Tier 3 ‘Very High’. As our villages and nursing homes are spread throughout the UK, the policies and procedures will change depending on their location. It remains as important as ever for everyone to follow the guidance as we all have a duty to protect ourselves and each other. I would like to take this opportunity to assure you that the LifeCare Residences’ senior management team will continue to stay close to events as they unfold and monitor advice from the relevant authorities closely to ensure that our villages and nursing homes remain a safe place to live and work. We continue to provide services and support to our residents and some of our initiatives include:
Visitors are permitted subject to the guidance in place at a local level. For villages in Tier 1, visitors can meet and socialise with residents both indoors and outdoors in groups of no more than six people.
For villages in Tier 2, outdoor visits in groups of up to six are permitted, however, visiting indoor spaces is not permitted. In Tier 2 a ‘restricted’ visitor policy will be adhered to.
For villages in Tier 3, an ‘essential visits’ only policy will be adopted.
Please be aware, it is important that residents are able to access their properties and use communal spaces without additional risk. Therefore, under all tier levels, visitors are not permitted in communal spaces.
Following local guidance for our nursing homes, we are operating an ‘essential visits only’ policy. Please speak to the Head of Care to discuss what may be considered.
Domiciliary care is an essential service, regardless of the tier level and we continue to provide a domiciliary care service into residents’ homes. Our teams are adhering to Public Health England and NHS guidelines on PPE, so please don’t be worried if you see staff wearing masks and aprons.
We continue to offer room service for those residents who are isolating or want to continue to minimise the amount of times they leave their properties.
Restaurants have now reopened at Battersea Place and Grove Place and Covid-secure measures have been put in place. Depending on the local tier level, restaurant bookings may be limited to a certain number of residents.
Supermarkets are now largely back to normal with social distancing measures in place; however, we appreciate that some residents may be apprehensive about returning to supermarkets and villages are continuing to facilitate food delivery services.
Private workers such as carers, housekeepers or hairdressers are now permitted into the village under the current guidance. Residents are asked to complete a short form to ensure these visitors do not present a risk to the wider village and understand the rules that apply to them. Please talk to your Village General Manager to find out more.
Use of Communal Gardens during Lockdown
Our communal gardens and grounds remain accessible to residents for exercise and leisure. Residents may now choose to meet outdoors in groups of up to six people if the village in Tier 1 or 2.
At Grove Place, due to the substantial grounds, visitors may now enjoy the grounds when visiting residents in accordance with local guidance.
Please ensure social distancing is maintained at all times when using the gardens and grounds.
If any residents are continuing to shield and need any support, please let us know.
Isolation following travel
The UK government has now lifted the isolation requirement from a set list of countries:
For those residents returning to the village from a country not on this list, or from a part of the UK subject to a Tier 3 lockdown, please ensure you inform us and isolate in accordance with government guidance for 14 days.
Any visitors that have returned from a country not on this list, or who have visited a part of the UK subject to a local lockdown within the past 14 days, must not come to any village or nursing home.
It is recommended that you continue to observe the following practices:
- wash your hands with soap and water often to reduce the risk of infection – for at least 20 seconds
- wash your hands as soon as you get home
- cover your mouth and nose with a tissue when you cough or sneeze
- put used tissues in the bin immediately and wash your hands
- do not touch your face if your hands are not clean
Please also remember that it is now mandatory to wear a face covering on public transport or when in shops. We would also encourage the wearing of face coverings when in communal spaces.
For those residents who are vulnerable or have medical needs, onsite domiciliary teams continue to be available to help. They are best placed to help you with your individual needs (which may include taking blood samples, wound dressing, or any other clinical assistance you may require).
For guidance on coronavirus, please check the Public Health England website:
For general guidance on the current coronavirus measures in force from the government, please see:
Our best wishes to you and your families to stay safe and we thank you for your continued understanding, support and loyalty.
Chief Operating Officer
LifeCare Residences has recently appointed Kevin Prince as Clinical Governance Director.
Kevin will be responsible for advising LifeCare Residences on its management of care quality, clinical governance and regulatory compliance. He will work directly with the managers in each of our registered care and nursing services as well as independently advising the Board. He is a highly experienced nursing and care professional with sector expertise in Human Resources, Health and Safety and Care Services.
“My vision for care at LifeCare Residences is to raise and maintain the high standards of care delivery. My role to assist on the path to achieving outstanding levels of care is based upon creating essential blocks that we can build on, so that ‘excellence’ becomes the norm rather than the dream.”
Gary Heather, COO, comments:
“Kevin’s appointment strengthens our commitment to providing a unique fusion of exemplary care and impeccable hospitality. As we continue to set new benchmarks in retirement living, his dedication to providing bespoke care and training enriches the depth of our operations.”
OUR NURSING HOMES
Although our villages are currently only open to essential visitors, please be reassured we are still accepting admissions to our nursing homes at the Albert Suites in London and Somerleigh Court in Dorchester.
If you or a loved one require nursing care, please call:
- The Albert Suites – 0207 129 7856
- Somerleigh Court Nursing Home – 01305 259 882
Our dedicated teams will be happy to help you.
PURCHASING A RETIREMENT APARTMENT
If you are thinking about purchasing an apartment or bungalow in one of our retirement communities, we would be delighted to advise you. Accordingly, we can arrange to speak with you over the phone or set up a skype call at your convenience.
Battersea Place, London – Call Lara on 0207 228 6939
Grove Place, Hampshire – Call Wendy on 02380 743 595
Somerleigh Court, Dorchester – Call Angela on 01305 211 836
In the meantime, if you would like to view our current properties, you will find details on our website, along with floorplans and prices. Brochures are also available to download, along with frequently asked questions and testimonials from residents at our villages.
To read our Resident Statement click here
We are delighted to announced that the Albert Suites has achieved finalist status, for a consecutive year, at the Care Home Awards. These prestigious awards are a benchmark for innovation and excellence in care business management, care operations and delivery of service. This year we have been shortlisted for Best Nursing Care, Best Single Care Home and Best Specialist Care.
Jordan Pereira, Head of Care, comments, “Reaching the finals in these three categories is wonderful news; myself and the whole team are delighted that our dedication to great nursing care has been recognised and we look forward to hearing the results in May”
Albert Suites a finalist in highly respected LaingBuisson Awards 2019
We are delighted to announce that the Albert Suites has been nominated as a finalist for the ‘Residential Care (Smaller Organisations)’ award at the LaingBuisson Awards 2019, which celebrate industry excellence in the UK health and social care services.
This comes following the success of the Albert Suites winning ‘Best New Care Home’ award at the National 2019 Care Home Awards. The team are thrilled to receive further recognition for excellence and innovation in the care sector.
The winners will be revealed at a ceremony dinner in London on Wednesday 13th November 2019.
‘Best New Care Home’
We are delighted to announce that the Albert Suites has won the ‘Best New Care Home’ award at the National 2019 Care Home Awards, which celebrates excellence and innovation across care homes in the UK. The winners were revealed at a glittering awards ceremony held during the Residential and Home Care Show, in London.
“The team at The Albert Suites is absolutely thrilled to have won the award for Best New Care Home,” enthused Carolyn Henderson, from LifeCare Residences. She went on to proudly describe how the Albert Suites provides, “…outstanding care, hotel inspired services and an environment which stands out as being unique, stylish and a joy to call home for our residents.”
“Retiree homes are the key to this crisis”
Nigel Sibley, Chief Executive of LifeCare Residences, recently featured in the business publication CityAM, endorsing the benefits of retirement communities for both their residents and society as a whole.
“Surely as a society we can accept the need to offer our elders a better choice of where to live later in their retirement. This would enable those who can afford it to largely fund their own care and support, rather than being a cost to the state, and be able to move out of under-occupied housing that is currently blocking the under-supplied housing market. Essentially if we help last time buyers, we help first time buyers at the same time”.
“We are delighted to be included in the prestigious ‘Luxury Care Home Guide’, we strive to provide a unique and bespoke service and environment, within the Albert Suites, and are thrilled when this is recognised.” Carolyn Henderson, Battersea Place, General Manager
For the second year running, Albert Suites has been listed amongst the elite in care providers in the Knight Frank Luxury Care Home Guide. This is a marketing leading report that features the very best Care Homes in the UK.
“What’s clear is that design has become increasingly more innovative and there’s a real sense that operators are now seeking to provide a hotel type experience for their clients” Julian Evans Frics, Head of Healthcare, Knight Frank.
If you are downsizing, this will inevitably mean having a good rummage through some of your old stuff. There are going to be items that tug at the heartstrings and summon up feelings of nostalgia.
However, according to Nigel Sibley – CEO of LifeCare Residences – “Downsizing presents the perfect opportunity to clear out the clutter and make a fresh start; to do away with unwanted furniture and unnecessary objects and to pass on prized possessions to loved ones”.
Source: West Essex Life
Members of LifeCare Residences’ management team recently completed IOSH’s ‘Leading Safely’course.
The course is designed for those with leadership responsibilities and focuses on the value of strategic health & safety systems and their integration into everyday business activity.
Each of the team were asked to review their own personal attitude to health & safety, forming personal commitments to ongoing health & safety management enhancement at each of our retirement communities.
Somerleigh Court is proud to have been awarded the Gold Standard Framework Care Homes (GSFCH) accreditation. Our team were awarded the highest level at ’Platinum’ Status.
This is the third, consecutive occasion Somerleigh Court has been awarded with the ultimate level of care, putting us in the top 15% of accredited care homes.
The GSFCH training programme aims to improve the quality of care for residents in the last years of life, to improve collaboration across boundaries and to reduce avoidable hospital admissions.
Sharon Hill, Head of Care at Somerleigh Court comments:
“Providing excellence for all our residents and enabling them to live well in later life is a privilege and honour, ensuring that at all times that they receive ‘The right care at the right time every time.’ The Gold Standards Framework has given us the ability to be outstanding in our field.”
LifeCare Residences is delighted to have acquired the site at Gondar Gardens, which we hope will enable us to deliver our pioneering care product to the older people of West Hampstead and surrounding areas.
There is currently no provision of private accommodation of this type within Camden; the LifeCare Residences model seeks to take an integrated approach to lifestyle, healthcare and support services within an environment which is aspirational to local people when considering their personal care needs in later life.
Integral care facilities will be provided across the community and within the onsite nursing units.
Logs on the fire, decorations all around… Scent of pine cones and cinnamon filled the air… Christmas carols being sung…
This was the scene greeting the residents of Battersea Place Retirement Village when they arrived at the lounge for the Christmas Tree lighting ceremony.
Residents were greeted with glasses of homemade mulled wine and mulled apple juice and mini mince pies.
After some carol singing by all, the countdown began and with a flick of the switch, the courtyard Christmas Tree came to life. A lovely way for the community to bring in the festive season…
On 26th July, the courtyard garden at Battersea Place was transformed into a magical wonderland in celebration of our second anniversary.
Hosted by the Mad Hatter, residents were joined by the cast of Alice in Wonderland, Battersea Place and LifeCare Residences staff for a tea party ‘extraordinaire’. Botanical gins were served along with tea and cocktails, complemented by jellies, ice cream and candy floss – perfect for a summer’s day.
Guests were welcomed by General Manager – Carolyn Henderson and Founder – Cliff Cook. Cliff’s vision to create London’s first luxury retirement community, coupled with the calibre of staff at Battersea Place, was later acknowledged by Resident Committee Chairman – Sir John Goulden.
The party continued into the early evening with music, giant chess games, face-painting and theatricals.
In the words of the Mad Hatter “It’s always tea time (at SW11)”
Our impressive 16th Century Grade I listed Manor House is nestled in the heart of the stunning Hampshire Countryside, with 27 acres of landscaped grounds to enjoy and explore.
We currently have a rare opportunity with a selection of contemporary, purpose-built bungalows available – perfect for those who own a dog or cat and are wishing to relocate to a pet-friendly haven.
Cliff Cook – founder and principal shareholder of LifeCare Residences – has donated NZ $5 million to Auckland University in New Zealand, in honour of his late mother’s memory.
The gift will benefit their Faculty of Medical & Health Science, funding the new role of a chair of ‘Ageing Well’ research.
Following a rigorous due diligence process, Cook said “The University was the best place to donate, in remembrance of Joyce who fought for equal work rights and pay for care workers.” During her career, she was both a nurse and later the chairwoman of the Residential Care Association. “This donation would appeal to Mum. I think she would see this as worthwhile.”
Nigel Sibley, Chief Executive of LifeCare Residences, comments “We are proud to have an owner who demonstrates his personal commitment to the betterment of later life. Both through the retirement villages that the company develops and operates in the UK and NZ, as well as through this philanthropic funding of academic research to improve health and well-being in later life.”
LifeCare Residences shortlisted for the 2018 RESI Awards for ‘Retirement Living Operator of the Year’.
The RESI Awards, organised by Property Week, celebrated the residential property market and its successes of the past year at Grosvenor House. Competing against a record number of entries, LifeCare Residences was shortlisted as a finalist for ‘Retirement Living Operator of the Year 2018′ of which we are very proud.
Nigel Sibley, LifeCare Residences’ Chief Executive, comments: “We are thrilled that our pioneering approach to retirement living has been recognised by this award nomination. It’s a fantastic acknowledgment of the dedicated teams who work within our villages.”
Always making life that little bit easier
During June we will be introducing an elegant, courtesy shuttle service at Grove Place. Available to both able-bodied residents and those with less mobility, this will provide an effortless means of traversing our landscaped grounds (as well as offering relief when transporting items or even during inclement weather).
To book this service, please contact the concierge.
Chief Executive, Nigel Sibley, was delighted to welcome John Collyns (Executive Director of the Retirement Villages Association of NZ) to Battersea Place on Friday 20 April, 2018.
John was in London, coinciding with the Commonwealth Heads of Government Meeting, to talk to the UK retirement community industry and share the success of the New Zealand market with his counterparts. LifeCare Residences is the only New Zealand-based operator to have expanded its operations to the UK, so Nigel was proud to showcase Battersea Place to John.
Nigel commented “It is inspiring to talk with John and be reminded of the amazing success that retirement villages have had in New Zealand, and to learn from this to help the sector to grow in the UK, particularly by influencing public attitudes and government policy.”
Earlier in the month a study group from SAGE (Studying and Advancing Global Eldercare) with delegates from the retirement village industries in Canada, Australia and New Zealand visited Battersea Place. The delegates, who have a wealth of experience, heaped praise on Battersea Place which they highlighted as “one of the most impressive facilities worldwide”.